Module 3 Quiz

Question 1 of 20

1. Question

Poor customer service has been one of the biggest reasons vape shops fail

true
false

Question 2 of 20

2. Question

The laws regarding age checking is governed by

the city where the shop is located
the state where the shop is located
the federal government
all the above

Question 3 of 20

3. Question

Age checking can cause some customers to get angry and possibly walk out

true
false

Question 4 of 20

4. Question

A 21 year old adult and their 15 year old sibling walk into your shop. In your state, it’s not illegal for the minor to be in your shop, but you suspect that the 21 year old adult is trying to purchase for the 15 year old minor. You should:

sell products to both of them if they are buyers
tell them that the 15 year should leave the shop
decline the transaction and say to them "I cannot knowingly facilitate an underage sale"
none of the above

Question 5 of 20

5. Question

During the sales process, the vape shop employee should

offer additional items that the customer may need, such as batteries, tips, or other liquids
listen to the customer and make recommendations based on their needs
be mindful and respectful of the experience level of the customer
all the above

Question 6 of 20

6. Question

Staying legal is primary; customer service is secondary

true
false

Question 7 of 20

7. Question

Asking the customer to sign a liability waiver that they understand battery safety

should be avoided
will always protect you from a lawsuit
is a good idea, but not a guarantee of protection
should only be done with new vape users

Question 8 of 20

8. Question

Referring customers to other vape shops:

is an example of excellent customer service, but not required
is a good way to build unity in the vape community
shows the customer that you care
all the above

Question 9 of 20

9. Question

Talking about advocacy in your store

is a requirement for all vape retailers
never makes an impact on harmful regulations
always overcomes anti-vaping legislation
actually helps your customers by keeping the vaping industry thriving

Question 10 of 20

10. Question

The vaping age is consistent throughout the United States

true – it's 18 years old
false – it can depend on local state laws

Question 11 of 20

11. Question

Parents have been known to purchase vape products for their underage kids

true
false

Question 12 of 20

12. Question

“Child appealing” labels are…

highly discouraged in the industry
possibly unappealing to some customers
a choice by the vape shop owner to carry in their shop
all the above

Question 13 of 20

13. Question

Some common reasons new vapers don’t completely switch to vaping and give up are

they are not properly educated and trained on how to operate their devices
vaping feels too confusing and overwhelming to them
they feel the vaping community is unaccepting of amateurs
they had a negative initial experience at their first vape shop
all the above

Question 14 of 20

14. Question

What is an example from the presentation of a polite way to decline an underage transaction ?

"I would love to do this transaction for you, but I can't"
"We don't allow children in here"
"Get out of here or I'll call the police!"
"I apologize, but I can't do that for you"
"I cannot knowingly facilitate an underage sale"

Question 15 of 20

15. Question

All customer service reps in a vape shop should

avoid eye contact
not greet and welcome a customer upon entering the store
not share their names with the customer
none of the above

Question 16 of 20

16. Question

The FDA has helpful tools available to support age verification at your vape shop

true
false

Question 17 of 20

17. Question

A “secret shopper” from the FDA (check all that apply)

is designed to catch vape shops who do not age check
will identify themselves
will usually be almost of age to purchase tobacco products
will most likely not be a regular customer

Question 18 of 20

18. Question

A rewards program is a great way to maintain customer loyalty

true
false

Question 19 of 20

19. Question

The price and selection of your products can change based on the demographic of your customer base

true
false

Question 20 of 20

20. Question

Which of the following organizations support vaping

Vapor Technology Association (VTA)
Consumer Advocates for Smoke-Free Alternatives Association (CASAA)
Smoke Free Alternatives Trade Association (SFATA)
VapeMentors
Daman and Associates Attorneys
Not Blowing Smoke
Keller and Heckman attorneys
All the above