Read this if you want to skip MBA school and go right into the vape industry.
Look, I have an MBA. I wish it wasn’t true, but it was a complete waste of money. I’ve actually spent the last 4 years re-programming my brain to be an entrepreneur, not a corporate robot (which is what an MBA trains you to be).
That said, there are SOME things you can learn and apply to vaping.
I ran across this Twitter feed and was absolutely blown away by the value and clarity with which this person explains complex topics.
As I was reading it I immediately connected it to the vaping industry, so I wrote up this post with a “how this applies to vaping”.
Enjoy.
If you want to get a free MBA in 5 minutes: in this thread I will TL;DR what I learnt in business school @RSMErasmus
— Pieter Levels @ 🇺🇸 (@levelsio) July 20, 2017
Strategy
Porter’s Five Forces
These ideas describe the vape industry to the T!
Because E-liquids are (or used to be) VERY easy to produce and begin to sell, there were a lot of new entrants, hight threat of substitutes and a product that is easily replaceable.
The same is basically true with vape shops – a new one used to pop up once a week in some areas.
All these forces drive profitability down and hurt competitiveness in the long run, which is what we are seeing with shops and e-liquids.
Porter’s 5 Forces: your competitiveness is based on threat of new entrants, substitutes, power of suppliers & buyershttps://t.co/RHvSpsNfvg pic.twitter.com/2ucHSTsSGb
— Pieter Levels @ 🇺🇸 (@levelsio) July 20, 2017
Threat of new entrants: if low barrier of entry to market and an easily replicatable product, profit will trend towards zero w/ new entrants pic.twitter.com/ql6Ocl7MFn
— Pieter Levels @ 🇺🇸 (@levelsio) July 20, 2017
With how easy it used to be to make and sell e-liquids, it’s no wonder why e-liquid margin has gone down since the heydays, right?
Threat of substitutes: how easily can customers replace your product with a competitor’s one? If switching is easy, that’s bad for you pic.twitter.com/snRCAC2H8J
— Pieter Levels @ 🇺🇸 (@levelsio) July 20, 2017
This is what the cigarette industry is experiencing. Vaping is a “substitute”, despite what the anti-vaping crowd would argue. We’ll see if e-liquid substitutes come in to threaten current profit margins for e-liquids though.
Bargaining power of customers: if there’s many alternative products and low switching costs, customers can push prices down, bad for you pic.twitter.com/E311w4MuEa
— Pieter Levels @ 🇺🇸 (@levelsio) July 20, 2017
Customer bargaining power is at it’s absolute peak right now. It’s never been easier to switch. Another reason why loyalty programs are important. Also, a reason why the regulations are all that bad. If you can survive, customer bargaining power will be diminished so profits should rise.
Bargaining power of suppliers: if there’s only a few suppliers (think labor or raw materials) they can set prices high, bad for you pic.twitter.com/LZWHjl09eY
— Pieter Levels @ 🇺🇸 (@levelsio) July 20, 2017
There are a lot of e-liquid suppliers right now for vape shops, meaning they don’t have a lot of supplier bargaining power. That’s good for vape shops. Once the regulations hit, that will change. As for e-liquid brands, there’s no shortage of PG/VG or nicotine, so no real threat in production. Not really an issue for vaping right now, but maybe in the future.
Industry rivalry: how innovative are your competitors? How much is ad spending? How secretive or transparent (so you can copy) are they? pic.twitter.com/OlL8pAY2gQ
— Pieter Levels @ 🇺🇸 (@levelsio) July 20, 2017
There is a lot of competition from online, but not from big guys like Amazon so that’s a good thing. Also, since we can’t advertise, there isn’t a lot of affect there. The one thing that does apply though is firm concentration ration. Lots of firms, so I’d say industry rivalry is fairly strong, but the regulations are actually helping keep it less competitive as it could be.
That was Porter’s Five Forces, next is Low Cost vs. Premium pricing
— Pieter Levels @ 🇺🇸 (@levelsio) July 20, 2017
Low Cost vs. Premium Pricing
These next Tweets apply mostly to manufacturers and juice brands. To sum up: pick either low cost, high volume or low volume, high cost. DO NOT try to please everybody by being in the “middle”.
If you are in the middle, I’d suggest starting with a premium product first. Higher profit margins and fewer customers means it’s more scaleable.
Vape shops COULD use these ideas but an ecommerce shop would more easily be able to execute. A vape shop that wanted to be premium but is in a low income area can’t suddenly change their model. They’d have to start out that way.
An ecommerce store, on the other hand, isn’t stuck to any location so they could pivot more easily.
A low-cost airline sells 100,000 flights per day avg $50 with 1% profit margin: $50,000 profit per day
— Pieter Levels @ 🇺🇸 (@levelsio) July 20, 2017
A premium handbag maker sells 55 bags at $1,000 with 90% profit margin: $50,000 profit per day but 99,945 less customers
— Pieter Levels @ 🇺🇸 (@levelsio) July 20, 2017
You’re either low priced and high volume (many customers) or high priced and low volume (few cust), you NEVER want to be in the middle!
— Pieter Levels @ 🇺🇸 (@levelsio) July 20, 2017
The middle means avg priced avg amt of customers. Your product is now more expensive than the cheap but lesser quality than the premium! Bad
— Pieter Levels @ 🇺🇸 (@levelsio) July 20, 2017
The Ansoff Matrix
Use this matrix to assess the current status of your business, then decide how you want to grow.
Are you going to develop a brand new product in a brand new market (diversification?). Or are you going to buckle down and get more sales with your current products (market penetration).
This is a very clarifying exercise for any business.
Ansoff Matrix: a framework to pick a company strategy for growth (and stick to it) https://t.co/ZYxXMNTrnW pic.twitter.com/sWUUEuvuFh
— Pieter Levels @ 🇺🇸 (@levelsio) July 20, 2017
Market penetration: the most common strategy, you sell more products to your current customers (upsell) or find new customers in your market pic.twitter.com/QsWnUT4yZ8
— Pieter Levels @ 🇺🇸 (@levelsio) July 20, 2017
This is the “easiest” because it’s the lowest hanging fruit. The most impactful thing you can do is increase your average order value.
If you are an ecommerce shop using Shopify, Zipify is the best option for you >>>
If you are any vape business at all and you need a place to start, begin with your customer avatar. I have a free worksheet here >>>
Product development: you also probs know this one; create new products in same product segment you’re in (like washing powder XXL) pic.twitter.com/LwxoG5f2fp
— Pieter Levels @ 🇺🇸 (@levelsio) July 20, 2017
Many e-liquid companies are already doing this.
Market development: keep same product but target it to new customers in diff markets like new countries, demographics, subcultures etc. pic.twitter.com/P4ddA4u70W
— Pieter Levels @ 🇺🇸 (@levelsio) July 20, 2017
Not exactly sure how this would apply to vaping…
Diversification: the riskiest strategy, make new products in markets you’re not in. This is suitable if you’re a giant corp, not for noobs! pic.twitter.com/2rWR0as1Cq
— Pieter Levels @ 🇺🇸 (@levelsio) July 20, 2017
No. Just no.
Marketing
The Product Marketing Mix (or 7 P’s)
There’s no better visual guide than this one out there, and no better way to understand marketing than the 7 P’s.
In my opinion, marketing is the cornerstone of any business. The rest is just fulfillment. If you aren’t marketing something, then you aren’t in business.
Now the most famous business theory: the Product Marketing Mix or 7 P’s pic.twitter.com/mahKbQqtEQ
— Pieter Levels @ 🇺🇸 (@levelsio) July 20, 2017
You can use it as a “set of marketing tools to pursue objectives in your target market”
— Pieter Levels @ 🇺🇸 (@levelsio) July 20, 2017
1) Product: how are its features, design, quality, branding, packaging, warranty etc.
— Pieter Levels @ 🇺🇸 (@levelsio) July 20, 2017
This applies mainly to manufacturers and e-liquid brands.
2) Price: high or low? Price influences the perceived value, e.g. Gucci bags are $1,000 which is marketing (regardless of cost to make it)
— Pieter Levels @ 🇺🇸 (@levelsio) July 20, 2017
Key term: perceived. Branding is perception. Improve branding to improve perception and charge more.
3) Place: where can customers buy your product? Online? Which shops? Many or few? Do you franchise stores? Or exclusive selling? Logistics?
— Pieter Levels @ 🇺🇸 (@levelsio) July 20, 2017
Online is becoming more and more irreplaceable. Vape shops should have more than one place to buy.
4) Promotion: how do make your product known and communicate to potential customers? Buy ads, PR, press, sales promotions (discounts)
— Pieter Levels @ 🇺🇸 (@levelsio) July 20, 2017
Promos are difficult since we can’t advertise, so you have to get creative here.
It used to stop at the 4 P’s and they’re definitely the most important. But in 1981 they added 3 more: process, people and physical evidence pic.twitter.com/Dajglu7jxy
— Pieter Levels @ 🇺🇸 (@levelsio) July 20, 2017
These next 3 only apply if you run a service business (not a product business), here we go:
— Pieter Levels @ 🇺🇸 (@levelsio) July 20, 2017
Pay attention vape shops!
5) People: the staff that interacts with your customers and represents your product’s values also influence your marketing
— Pieter Levels @ 🇺🇸 (@levelsio) July 20, 2017
Hire for attitude, not skill. Skills can be taught. Attitudes cannot.
6) Process: the process by which a service is delivered. This means the internal sequential tasks to create the service for the customer pic.twitter.com/fwRlRO9m3k
— Pieter Levels @ 🇺🇸 (@levelsio) July 20, 2017
Need good people to have a good process. Your job as the owner is to master the processes, i.e. working ON your business rather than in it.
7) Physical evidence (odd name I know): if you provide a service, this can be tangible goods that prove the service has occurred pic.twitter.com/VUbtQhDeCK
— Pieter Levels @ 🇺🇸 (@levelsio) July 20, 2017
I went to a fancy pre-fix dinner with my wife recently. They included a custom printed menu with our names on it and everything we ate that day. VERY cool. Think of ways to get something of value into the hands of your customers that will make them remember you. This concept also applies to the branding of your store: what does the experience feel like to them?
The 7 P’s of the Product Marketing Mix might be confusing because it’s not very actionable. So go through each and perfect product in each P
— Pieter Levels @ 🇺🇸 (@levelsio) July 20, 2017
Mid-thread TL;DR: make a unique high-value high-priced product that’s hard to replicate in a market that’s hard for competitors to enter
— Pieter Levels @ 🇺🇸 (@levelsio) July 20, 2017
The worst: a low-priced product that’s easy to copy in a market that’s easy for competitors to enter (eg fishing, transport or coworkations) pic.twitter.com/EB06E0kOo9
— Pieter Levels @ 🇺🇸 (@levelsio) July 20, 2017
Brands to study
– Louis Vuitton (premium)
– Ryanair (low cost)
– Amazon Web Services (barg power supplier)
– Dropbox (fail cuz replicatable)
— Pieter Levels @ 🇺🇸 (@levelsio) July 20, 2017
Most (soon to be) failing businesses can be explained by theories in this thread!
— Pieter Levels @ 🇺🇸 (@levelsio) July 20, 2017
That was strategy and marketing. Now for some finance!
— Pieter Levels @ 🇺🇸 (@levelsio) July 21, 2017
Finance
Net present value
Use these concepts to determine whether you should open a new vape shop, invest in a PMTA, or make renovations to your shop.
One of the most important concepts in finance is Net Present Value (NPV). Ask yourself: would you rather have $100 now, or $100 in 12mo? pic.twitter.com/pPUbM98sjl
— Pieter Levels @ 🇺🇸 (@levelsio) July 21, 2017
NPV is a way to valuate anything based on time. If you give me $100 in 12mo, how much is that worth today? At 5% interest: it’s worth $95.24 pic.twitter.com/DWCn9DuXqr
— Pieter Levels @ 🇺🇸 (@levelsio) July 21, 2017
Why? Because if you gave me the $100 today and I invested it, I would have made ~$5 on it. So by giving it to me in 12mo, I lose ~$5.
— Pieter Levels @ 🇺🇸 (@levelsio) July 21, 2017
$100 in 12 months / 5% annual interest rate = $95.24
or in math:
100 / 1.05 = $95.24
— Pieter Levels @ 🇺🇸 (@levelsio) July 21, 2017
NPV is used to determine if an investment is viable. No point buying a house & renting it if the cash flow doesn’t pay itself off in time
— Pieter Levels @ 🇺🇸 (@levelsio) July 21, 2017
Spending money has an opportunity cost over time. Because by spending it, you can’t invest or save it and make $ on interest.
— Pieter Levels @ 🇺🇸 (@levelsio) July 21, 2017
If a $500K house gains $300K in value over 10y, that sounds like success.
But at 5% bank interest, that’d be $314,447 gained. $14,447 more!— Pieter Levels @ 🇺🇸 (@levelsio) July 21, 2017
NPV is the opposite of calculating future savings. Instead of seeing what your $ is worth in future, you see what future $ is worth today 👌
— Pieter Levels @ 🇺🇸 (@levelsio) July 21, 2017
If I buy $100K house and rent out for $24K/Y for 5Y:
-100K+(24K/1.05)+(24K/1.05^2)+(24K/1.05^3)+(24K/1.05^4)+(24K/1.05^5)=📈 +3K NPV 😊— Pieter Levels @ 🇺🇸 (@levelsio) July 21, 2017
If I buy $100K house and rent it for $12K/Y for 5Y:
-100K+(12K/1.05)+(12K/1.05^2)+(12K/1.05^3)+(12K/1.05^4)+(12K/1.05^5) = 📉 MINUS 48K! NPV😭— Pieter Levels @ 🇺🇸 (@levelsio) July 21, 2017
That means we can predict if an investment with future cashflows has positive or negative NPV and make investment decisions based on it!
— Pieter Levels @ 🇺🇸 (@levelsio) July 21, 2017
NPV is depends on interest rates! The lower the interest rates, the less opportunity your money has to 📈 on a bank, and the higher NPV is!
— Pieter Levels @ 🇺🇸 (@levelsio) July 21, 2017
In these examples I used a theoretical interest rate of 5% but right now bank rates are 0%. More opportunity to invest your $$ outside bank!
— Pieter Levels @ 🇺🇸 (@levelsio) July 21, 2017
Finance parts of MBA are hard to summarize. They’re mostly math concepts.
— Pieter Levels @ 🇺🇸 (@levelsio) July 22, 2017
Reading Profit & Loss statements
A big part of finance is being able to understand companies based on their documents filed. Here’s a profit & loss (P&L) statement… pic.twitter.com/WAZmpFVVlX
— Pieter Levels @ 🇺🇸 (@levelsio) July 22, 2017
It’s the core of a company accounting and gives a glance how a company is doing. If number is between (brackets) it means loss on that part
— Pieter Levels @ 🇺🇸 (@levelsio) July 22, 2017
Financial Modeling
Next: Financial Modeling, we use it to accurately forecast future earnings performance of a company https://t.co/lnY57zyQhq pic.twitter.com/QisMZkAJQV
— Pieter Levels @ 🇺🇸 (@levelsio) July 22, 2017
You generally use a spreadsheet to input a lot of data and it outputs predictions about the future of your company.
— Pieter Levels @ 🇺🇸 (@levelsio) July 22, 2017
You input many assumptions (like sales and costs) and it outputs an income statement, cashflow statement and balance sheet for the future. pic.twitter.com/Cz1OmYFB1B
— Pieter Levels @ 🇺🇸 (@levelsio) July 22, 2017
Management
Next: Management. Literally organizing people in, well, an organization. I’ll discuss the foundations of management theory by Peter Drucker.
— Pieter Levels @ 🇺🇸 (@levelsio) July 22, 2017
Peter Drucker (1909-2005) pretty much created management theory out of thin air. Many of his theories were influenced by military leadership pic.twitter.com/yJM5j9qYgf
— Pieter Levels @ 🇺🇸 (@levelsio) July 22, 2017
Drucker invented Management by Objectives (MBO). It means we measure the performance of an employee vs. typical standards for the job.
— Pieter Levels @ 🇺🇸 (@levelsio) July 22, 2017
By measuring actual achievements of employees, departments and the organization against objectives it can improve employee motivation.
— Pieter Levels @ 🇺🇸 (@levelsio) July 22, 2017
Drucker uses S.M.A.R.T. goals as objectives: Specific, Measurable (w/ data), Attainable, Relevant (for org) and Time-Based (deadlines). pic.twitter.com/dZBT96bKiF
— Pieter Levels @ 🇺🇸 (@levelsio) July 22, 2017
S.M.A.R.T. goals are highly useful in your own life too and I use them every day. If a goal doesn’t pass the S.M.A.R.T. test, it’s bogus.
— Pieter Levels @ 🇺🇸 (@levelsio) July 22, 2017
Drucker was a proponent of decentralized mgmt: delegate tasks to employees and empower them to operate autonomously. Don’t micro manage! pic.twitter.com/qBhefwovve
— Pieter Levels @ 🇺🇸 (@levelsio) July 22, 2017
Drucker’s theories are STILL highly relevant in 2017. Apple, Google, Facebook use DECENTRALIZED teams that even compete w/ each other! pic.twitter.com/uNCEgEYMKt
— Pieter Levels @ 🇺🇸 (@levelsio) July 22, 2017
Without data, management is blind. We collect and in turn interpret data to make decisions. Management Information Systems (MIS) do this. pic.twitter.com/ogE8JSezeg
— Pieter Levels @ 🇺🇸 (@levelsio) July 22, 2017
There’s many more management theories than Drucker but they’re by nature highly subjective to change every decade. Drucker is foundational!
— Pieter Levels @ 🇺🇸 (@levelsio) July 22, 2017
TL:DR management: collect data, interpret data to make decision, delegate to employees w/ autonomy, set SMART business goals!
— Pieter Levels @ 🇺🇸 (@levelsio) July 22, 2017
Conclusion
Obviously there are many things that this mini MBA didn’t cover, but it’s a great place to start. (If you have comments on all this, please submit a comment below). Fill in the rest of your knowledge gaps with this blog, our VapeMasters group and by Googling these concepts and visiting Youtube.
Here’s the main takeaway: MBA’s (and MBA grads) are lauded as “business geniuses”, but I’m here to tell you that’s bullshit. MBA’s are nothing but theories and no practice. I’ve spent the last 5 years un-learning what I learned in MBA so I could become a real entrepreneur. Entrepreneurs are NOT good MBA candidates. Networks are important, so you should network with other entrepreneurs, not with MBA grads.
That’s what our VapeMasters program is all about. You can learn about it here. It’s a network of vape entrepreneurs (we call them “vapreneurs”). See what VapeMasters is all about >>>
Jesse is the Digital Marketing Director at VapeMentors and Chief Technology Mentor. He is an ecommerce and internet marketing expert with a background in business and technology.